Improve Your Service Delivery Model

We specialise in helping human and community service organisations create tailored solutions that empower their leaders, enhance their service delivery and achieve their goals of improving the lives of vulnerable people.

Want to work together?

Schedule A Consult Call

How we can help you:

  • Discover clarity and find direction for your business or career growth through one-to-one leadership mentoring sessions with Gudrun Gilles, founder of The MARQ Group.

    In these sessions we’ll uncover your vision, direction and opportunities to create a personalised plan for reaching your goals.

  • Developed with senior managers in mind, bring us on board to transform your service delivery model so that you can create loyalty for your organisation, make non-compliance issues a thing of the past, retain top quality staff and dramatically increase your revenue potential.

  • Hire us to run leadership events, collaborative learning sessions or guide community engagement discussion groups.

    We facilitate dialogues, get everyone on the same page and empower your management team through tailored workshops.

  • Today, you are expected to demonstrate how your services create impact, improve lives, and adapt to an ever-changing environment. You also want to ensure that your systems can withstand compliance checks while enabling innovation and agile service solutions that respond to community needs.

    The MARQ Group offers independent quality assurance that exceeds compliance standards. We give you clear, practical insights into how your services are performing, where risks lie, and how to strengthen your systems so that quality becomes a driver of both accountability and improvement.

Notes from The Journal

Here, you’ll find our insights on what’s happening in the human and community services sector, updates on the NDIS and recommendations for improving your service delivery. We’ll share practical tools and resources for leaders and small business owners, whether you're refining your brand, scaling your business or seeking some guidance.

Featured
Is Your Small Business Missing Out On Professional Advice?
Is Your Small Business Missing Out On Professional Advice?

When was the last time you sat down with a professional to discuss your business strategy—not just to process payroll or lodge your tax return, but to map out where your business is heading?

Read More →
Does Your Model of Service Delivery Drive Strategic Success?
Does Your Model of Service Delivery Drive Strategic Success?

Research shows that small businesses and not-for-profits that actively integrate business models into their strategic processes have a 30% higher chance of meeting their long-term objectives than those that focus solely on business or strategic planning.

Read More →
A New Era: Improving the NDIS Provider Registration
A New Era: Improving the NDIS Provider Registration

Together with Inclusion Australia, we have leveraged our extensive experience within the disability sector to propose a NDIS provider registration model that we believe will set a new standard of service delivery and care.

Read More →