About Us
The MARQ Group, under the leadership of Gudrun Gilles, partners with government, for-purpose and commercial service providers to make accountability real and embed quality into practice.
We deliver independent quality reviews, regulatory assessments and strategic advisory services that strengthen governance, compliance and performance. Our mentoring and professional development programs support leaders and teams to implement quality improvement frameworks, turning assurance into meaningful, sustainable outcomes.
We believe delivering transformative services isn’t just about today; it’s about shaping a brighter future for all.
Collaboration is Key
Collaboration isn’t just a choice; it’s our compass toward survival and success. Recognising merit and sharing knowledge — these are the cornerstones of impactful community services.
Ethical Foundation
We’re not content with surface-level fixes. Our work bridges values with smart business intelligence, embedding transformative practices that foster resilience, efficiency and a culture of continuous improvement.
Focused Innovation
User tailored innovation involves genuine engagement with clients, incorporating their feedback and aligning our approach to their unique cultures and operational strengths, ensuring truly client-centred services.
Embedding Quality into Practice
Our work is structured around three integrated service areas - Review, Advise and Develop - that together strengthen quality, accountability and capability across organisations and systems.
At The MARQ Group, our experience spans more than 15 years of advisory, quality review, and capability-building projects across the human and community services sector. We have delivered independent quality reviews, regulatory assessments, and program evaluations for Government departments, for-purpose organisations and service providers.
Our work extends beyond compliance. We guide organisations to interpret standards, strengthen governance and embed practical quality systems that enhance performance and accountability. Through mentoring, leadership development and tailored workshops, we help professionals translate continuous improvement principles into daily practice.
Our experience includes:
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Assessing alignment with legislation, frameworks and Service Standards.
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Analysing effectiveness, outcomes and stakeholder experience to inform strategic and operational improvement.
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Designing and facilitating leadership, communication and quality improvement programs.
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Assisting boards and senior leaders to strengthen systems, risk management and evidence-informed decision making.