Transform your service delivery model.
Translate program goals into impactful support with the Service Delivery Game Plan.
Transform your service delivery model.
Translate program goals into impactful support with Service Delivery Game Plan
Let me guess…
You’re behind on your growth targets, not sure how to attract the right clients and the relentless day-to-day grind keeps pushing service improvements to the bottom of your to-do list?
Here’s the stark reality: staying in this cycle means missing out on building services that create loyalty for your organisation, make non-compliance issues a thing of the past and dramatically increase your revenue potential.
Does this ring a bell?
TIME CRUNCH
There’s barely a moment to think strategically, let alone revamp your services.
SNOWED UNDER
The admin, the approvals, the endless forms— it’s endless bureaucratic overload!
LOW PROFIT
The financial reports reveal lacklustre margins. You’re caught in a cycle of diminishing returns, your growth targets remain elusive and it’s disheartening.
CLUNKY WORKFLOWS
Team processes are messy and convoluted when you need streamlined systems.
UNCLEAR PRIORITISATION
You’re unsure which services truly resonate with your clients and marketing feels like throwing darts blindfolded.
AUDIT ANXIETY
The looming audit keeps you up at night. Non-compliance fills you with dread thanks to those unimplemented improvement strategies from last audit.
Staying here means missing out on growth, impact and the chance to stand out.
Does this ring a bell?
TIME CRUNCH
There’s barely a moment to think strategically, let alone revamp your services.
SNOWED UNDER
The admin, the approvals, the endless forms— it’s endless bureaucratic overload!
LOW PROFIT
The financial reports reveal lacklustre margins. You’re caught in a cycle of diminishing returns, your growth targets remain elusive and it’s disheartening.
CLUNKY WORKFLOWS
Team processes are messy and convoluted when you need streamlined systems.
UNCLEAR PRIORITISATION
You’re unsure which services truly resonate with your clients and marketing feels like throwing darts blindfolded.
AUDIT ANXIETY
The looming audit keeps you up at night. Non-compliance fills you with dread thanks to those unimplemented improvement strategies from last audit.
Staying here means missing out on growth, impact and the chance to stand out.
The Solution
Good news, you don't need to constantly switch everything up.
You just need to get clear on what makes your service incomparable and how you’re delivering on your purpose. Our Service Delivery Game Plan package is your lifeline — a blueprint for differentiating your organisation from other providers, attracting the right clients and delivering exceptional quality.
Here’s why
Service Delivery Game Plan works:
Comprehensive Overhaul
Unlike quick fixes or surface-level tweaks, our approach is a holistic transformation. We roll up our sleeves, craft your best practice approach and rebuild your service model from its core. This is no band-aid; it’s a total upgrade!
Proven Framework
Our framework isn’t theoretical—it’s road-tested. Refined over years, it’s the secret sauce behind success stories. We don’t reinvent the wheel; we fine-tune it for your organisation’s unique journey.
Tangible, Lasting Results
We’re not about vague promises or fluffy reports. Our focus? Tangible impact. Picture increased client satisfaction scores, reduced staff turnover and a healthier bottom line. These results aren’t fleeting; they’re woven into your organisation’s DNA.
Tailored To Your Context
Cookie-cutter solutions? Not our style. We immerse ourselves in your context—your culture, challenges and aspirations. Our recommendations fit like a bespoke suit, not an off-the-rack solution.
Stakeholder Facilitation and Empowering Leaders
We’re not just consultants; we’re collaborators. We facilitate dialogues, align stakeholders and empower your leadership team.
What others are saying…
This is perfect for senior managers looking to reduce...
Inconsistent Service Delivery
We’ll create standardised processes, ensuring consistent quality across the board.
No more guessing — your clients will experience excellence every time.
High Occurrence of Non-Compliances
The Game Plan includes compliance audits and tailored solutions. Say goodbye to sleepless nights worrying about regulations. We’ll keep you on track.
Lack of Cohesive Program Culture
Service Delivery Game Plan isn’t just about processes; it’s about fostering a shared purpose. We’ll nurture a culture where everyone rallies behind your mission, creating synergy and impact.
Admin Overwhelm
Imagine having streamlined systems that take care of the heavy lifting when it comes to repetitive tasks and admin. We’ll free up your time, allowing you to focus on what truly matters—strategic growth and vision.
Marketing Blindspots
Improving your service delivery model isn’t just an internal overhaul; it’s your external differentiator. We’ll help you articulate your unique features, making your services irresistible to clients and stakeholders.
Select your Game Plan:
Focused
Designed for small providers with a focus on a single service offering and includes:
+ a co-design meeting with selected stakeholders
+feedback opportunity for selected stakeholders
$6,000
Selective
For providers with up to three service offerings and includes:
+tailored stakeholder engagement strategy
+facilitated workshop at a design stage of your choice (planning, crafting, feedback, or implementation)
$15,000
Comprehensive
For large providers and up to five service offerings. Includes:
+tailored stakeholder engagement strategy
+two facilitated workshops at a design stage of your choice(planning, crafting, feedback, or implementation)
+transition planning workshop
$25,000
*Pricing excludes GST
Your 4-Week Transformation Journey
The Process
Week 1
Understand Your Unique Context
We dive deep into your team’s goals, opportunities and challenges. No cookie-cutter solutions — just tailored strategies for your unique needs.
Week 2
Craft an Effective Service Framework
Together, we develop a service framework that reflects your organisation’s values, professional practice and target clients.
Week 3
Foster Effective Communication
We empower you to communicate your service design effectively. Alignment and buy-in across the organisation? Consider it done.
Week 4
Monitor The Implementation
Quality assurance is woven into the fabric of our process. We measure impact, ensuring your culture evolves in the right direction.
Your 4-Week Transformation Journey
The Process
Week 1
Understand Your
Unique Context
We dive deep into your team’s goals, opportunities, and challenges. No cookie-cutter solutions—just tailored strategies for your unique needs.
Week 2
Craft an Effective
Service Framework
Together, we develop a service framework that reflects your organisation’s values, professional practice, and target clients.
Week 3
Foster Effective
Communication
We empower you to communicate your service design effectively. Alignment and buy-in across the organisation? Consider it done.
Week 4
Monitor The
Implementation
Quality assurance is woven into the fabric of our process. We measure impact, ensuring your culture evolves in the right direction.
With decades of experience in the commercial and not-for-profit sector,
we embarked on a mission to transform service delivery models.
Gudrun’s comprehensive reviews of quality and service delivery across 200 disability and psychosocial services revealed common gaps and opportunities. Observing the same pattern across 30 out-of-home care facilities, she recognised the need for evidence-based foundations, supportive cultures and well-researched practice frameworks.
In 2023, The MARQ Group, led by Gudrun Gilles, launched the Service Delivery Game Plan, empowering providers like Mercy Care Disability Services to amplify their impact. Join us on this transformative journey as we redefine service excellence—one strategic step at a time.
With the Service Delivery Game Plan you will:
Reclaim Your
Precious Time
Say goodbye to the daily firefighting. Service Delivery Game Plan streamlines processes, freeing you up to focus on strategic leadership.
Attract & Retain
Top Talent
A well-designed service model becomes a magnet for skilled professionals. Build a team that shares your vision and drives impact.
Replace Chaos
with Clarity
Our tailored framework identifies where your systems need an upgrade and provides a clear path forward, ensuring every effort aligns with your goals.
Boost Efficiency,
Cut Costs
This isn’t just theory; it’s about real-world savings. Efficient processes mean more resources where they matter most.
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Service Delivery Game Plan is a comprehensive approach to transforming service delivery. It's not just about theory; it's a practical framework that aligns your organisation's goals with user needs, creating impactful services.
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By streamlining processes, the Service Delivery Game Plan frees up your time from firefighting and administrative tasks. You'll focus on strategic leadership and impactful improvements.
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Absolutely! A well-designed service model becomes a magnet for skilled professionals who share your vision. Talent retention improves significantly.
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It's a simple 3-step process:
1. Book a Discovery Call: Lock in a start date.
2. Co-Design Time: Shape your new service delivery model.
3. Leadership and Implementation Training: Cultivate innovation and collaboration across your team.
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Yes! Efficient processes lead to cost savings. Service Delivery Game Plan ensures you're not just spending resources but investing them wisely.
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Service Delivery Game Plan provides a common understanding of what teams are building. It aligns isolated teams, helping them see the end-to-end offering they provide to users.
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Absolutely! Service Delivery Game Plan can improve existing services or create new ones from scratch. It's adaptable and effective.
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Service Delivery Game Plan provides decision-makers with a clear understanding of the project's magnitude. Stakeholders see how changes impact the entire service.
